Shipping Policy
Every Hearts & Heritage item is handcrafted in our family workshop and packaged with care. Here’s what to expect when your order ships.
Processing Times
Because we make many items to order, please allow:
During peak seasons (especially November–December), processing times may extend slightly.
Shipping Methods
We ship through USPS, UPS, or FedEx, depending on what’s fastest and most cost-effective for your area. Tracking information will be emailed to you once your order ships.
Shipping Rates
Shipping costs are calculated at checkout based on weight, size, and destination.
We do not upcharge shipping — you pay only what the carrier charges.
Lost or Delayed Packages
Once a package leaves our workshop, shipping timelines are in the hands of the carrier.
If your package becomes delayed or shows as “delivered” but you cannot locate it:
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Double-check the address and delivery areas
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Ask neighbors or building management
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Contact the carrier directly
If you still need help, email us — we’ll guide you through next steps.
Address Issues
Please make sure your shipping address is correct at checkout.
We cannot reship or refund items sent to an incorrect address provided by the customer.
Damaged Orders
If your order arrives damaged:
